State Farm® Insurance Agent Grace Roberts
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Geneva Sara Jost
August 13, 2026
"Super thorough, understanding, and helpful!"
Jack Stern
August 12, 2026
"James was very nice and helpful to work with. I would strongly recommend him, he is very responsive to any issues that may come up, and made the process of setting up my insurance a pleasant one."
PERLA CISNEROS
August 11, 2026
"Colin, was a big relief. He was very kind and happy to answer all questions I had with such detail. He also helped me navigate to what exactly I was looking for and what I was comfortable with as for as my insurance.
Will 100% recommend!"
judity yeh
August 6, 2026
"Madi is certainly the best insurance agent i have ever had. She solved the problem on the day I visited her. Excellent job! Thank you so much."
"Thank you, Judity, for your wonderful feedback! I'm glad to hear that Madi was able to assist you effectively and solve your problem promptly. We appreciate your kind words and are always here to help with any future needs or questions. Feel free to reach out anytime!"
Torie Reed
July 30, 2026
"I was referred to Grace Roberts and James Roberts at State Farm by a colleague who has had auto + homeowners insurance with them for many years. I have been with my local Allstate agent for over a decade but never spoke to my actual agent only his assistant. It was transactional and impersonal.
From the start of my call, I received excellent and knowledgeable customer service from this State Farm agency. A startling difference to Allstate.
I was transferred to James who assisted me with getting a quote for Auto + Renters insurance coverage. The whole interaction was simple, straight-forward, and was completed during my commute home. I had received multiple quotes from AllState, Costco's American Family program, and Farmers, along with this State Farm quote. This State Farm premium was the cheapest with higher and more comprehensive coverage.
James answered my questions with detailed knowledge offering suggestions on coverages based on my driving history and current needs. It was one of the most pleasant and informed conversations I have had with any insurance company.
This is the start of my policy with them but I trust that if any claims arise I will be well taken care of."
"Hi Torie, thank you so much for your feedback! James loves what he does and I am so glad he took great care of you :) If you need anything else, please let us know!"
Jim Dunn
July 27, 2026
"Couldn't have asked for better service and communication from Colin Sarp-Herman at State Farm during this whole transaction. Highly recommend Colin"
"Hi Jim, truly appreciate the feedback. We are blessed to have Colin on our team, and we are so glad he was able to take care of you!"
Dean Hassan
July 23, 2026
"Colin was friendly, knowledgeable and helpful in reestablishing my renters policy."
"Thank you, Dean, for your amazing review! We appreciate it!"
Marlo Wilson
July 21, 2026
"First of all, this agency has a FULL 5 STARS!!! Thats impressive!! That alone speakes loud about the type of agency this is! I was so happy that State Farm contacted me when they did!!. I was desperately searching to find a better rate when I saw what my renewal was going to be with Safeco, who for the last 3 years they increased my premium by 50.00/month for no reason. I am 1 driver, 1 car, no accidents, tickets or claims. Colin saved my sanity, he quoted auto and renters with a VERY good rate. The process was somewhat fast to finish. I am VERY happy!!!
Thank you!!!
7/20/26 - Another great call, this one with James, I added my daughter to the policy since she is in my household again. He was very kind, professional and extremely efficient. I am so happy with this agency! You should definitely consider giving them an opportunity to provide you your insurance services! Thank you, James"
"Hi Marlo, thank you for your fantastic review! We’re thrilled Colin could help you find great rates and make the process smooth. Your satisfaction means a lot to us!"
William Nelson
July 20, 2026
"Good bye to the general! COLIN H! is an absolute rock star and helped clearly communicate every step of the process to get me set up and migrated to a way better policy than I had before under my old insurance. Grace has a very well set up crew under her roof! Thanks state farm."
"Hi William, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Grace Roberts’s team. Please reach out to us if any questions come up! - Grace Roberts’s Insurance Team "
Erica Li
July 10, 2026
"Colin was extremely helpful and prompt with getting my renter's insurance started today when no one else I called was able to do so. AND this was at a way cheaper price than any other company. Appreciate it so much -- thank you Colin!!"
"Erica, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Jr Acoba
July 8, 2026
"The process was simple and exceptional sevices."
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
William Denton
July 6, 2026
"Great team. Friendly, responsive and reliable."
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Amber Cook
June 25, 2026
"Recently I needed to submit a claim for a growing Crack in my windshield. State farm and Grace Roberts agency were. Awesome!!! No, issues. Things were handled fast and my windshield was fixed and my out of pocket expense was affordable."
"Thank you so much for the 5-star rating, Amber! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Minki Kim
June 16, 2026
"Colin was incredibly helpful and efficient."
"Thank you so much for the 5-stars, Minki! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Heather Phillips
June 8, 2026
"It was a pleasure working with Colin to get us set up for our insurance needs. He not only saved us money but was very prompt and responsive in answering our questions. I highly recommend this agent"
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Grace Roberts’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Katherine Schallhorn
May 30, 2026
"Faith has done a great job explaining benefits!"
"Thank you so much for the 5-star review of State Farm Agent Grace Roberts’s Team! We deeply appreciate your kind words :)"
Cameron Canyon
May 18, 2026
"James helped me on the phone to set up my renter’s insurance. They’re a sweet person, helpful and patient. I was a little surprised about all the confirmation codes, nothing terrible though just something of notice."
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Grace Roberts’s Team here in Kirkland . "
Bill Souser
May 1, 2026
"Colin was easy to work with and clear, and we were basically able to take care of everything over the phone!"
"Thank you so much for your review Bill!"
Logan Kinsey
April 20, 2026
"Faith was great to work with! She answered all my questions and went above and beyond."
"Thank you so much for your review Logan!"
Sara Yazdani
April 3, 2026
"04/01/2026: Another great experience with Colin Sarp-Herman. He was wonderful to work with.
James is always there for you. He offered me a bundles or great deal
07/02/2024: I can’t appreciate them enough. They are super understanding and caring, willing to assist their clients with a smile on their face."
"James strives to go the extra mile to provide you with the customer care that you deserve and we appreciate your feedback, Sara! Your kind words make our day! It is always our pleasure to be able to provide you with friendly, professional and thorough customer care. Thank you for the great review!"
radhakrishna mohan
March 26, 2026
"Colin explained insurance details with lot of patience, kudos to his customer obsession."
"Hi Radhakrishna, thank you for your wonderful feedback! We’re glad to hear Colin took the time to patiently explain everything and provided excellent service. Your kind words mean a lot to us and truly reflect our commitment to putting customers first. We appreciate your trust!"
Stacy Craver
March 11, 2026
"Call Colin you will be glad you did
Saved me 400 dollars !!"
"Hi Stacy, thank you for the fantastic 5-star review! We’re so happy Colin could help you save $400. We appreciate your recommendation and are here whenever you need us!"
The Coolest Cat
March 6, 2026
"My name is Canaan and Colin has been extraordinary help and has taught me the basics of insurance as well as what to look out for"
"Hi Canaan, we’re glad to hear Colin was able to provide you with helpful guidance and make insurance easier to understand. We appreciate your trust and are here to support you anytime!"
Michelle Warren
February 27, 2026
"Collin worked very hard trying to get the exact coverage that would work best for me. He was knowledgeable and timely in his responses to my questions. I would recommend him to family and friends."
"Hi Michelle, thank you for your kind words! We’re glad Collin could provide knowledgeable and timely service to find the best coverage for you. We appreciate your recommendation!"
Nikita Soloviov
February 24, 2026
"Best auto insurance price I was able to find, and helpful agent."
"Hi Nikita, thank you so much for your kind words! "