State Farm® Insurance Agent Grace Roberts
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Vanessa Fadell
April 10, 2025
5
out of
5
rating by Vanessa Fadell
"The staff was very, very professional with me. I tend to ask lots of questions and interrupt yet they were very Patient with me. Very knowledgeable of their job While making Me feel comfortable and confidence about my bundle Insurance."
We responded:
"Thank you, Vanessa, for sharing your experience! I'm happy to hear that our team was able to provide you with the patience and professionalism you deserve. It's great to know you felt comfortable and confident with your insurance. If you have more questions or need further assistance, feel free to reach out anytime!"
Negar Koore
April 3, 2025
5
out of
5
rating by Negar Koore
"Paul went above and beyond to explaining everything in a way that was clear and easy to understand. He was transparent, knowledgeable and his expertise helped me save money and reduce risks. I truly appreciate the time and effort he took. He even helped me in canceling my old insurance without any hassle!"
We responded:
"Thank you, Negar, for sharing your experience! I'm glad to hear that Paul was able to assist you so effectively. His dedication to providing clear explanations and helping with your insurance needs is truly valued. It's wonderful to know that his expertise not only helped you save money but also made the process of canceling your old insurance hassle-free. If you have any more questions or need further assistance, please feel free to reach out."
D Y
April 2, 2025
5
out of
5
rating by D Y
"After I had terrible experience with Safeco, I decided I am done with Safeco. Tried contacted a couple of State Farm agencies randomly and I am glad I found this team. James is excellent helping me going through all my situations and helping me determine what will be the best coverage for me. Can’t be happier!"
We responded:
"Thank you for sharing your experience! I'm happy to hear that James was able to assist you in finding the right coverage. It's wonderful to know you're satisfied with our service. If you ever have more questions or need further assistance, feel free to reach out. We're here to help!"
Derek Yamamoto
March 31, 2025
5
out of
5
rating by Derek Yamamoto
"Paul went above and beyond to educate me on my options, provided examples that made things make more sense, and was very transparent. He came across as an advisor who had my best intentions in mind, and his guidance saved me money, mitigated more risk, and made me feel extremely comfortable to switch to State Farm. Really appreciate the time Paul - made my day as I feel even better about my decision and future."
We responded:
"Thank you, Derek, for sharing your experience! I'm glad to hear that Paul was able to provide clear guidance and help you feel confident in your decision to switch to State Farm. It's wonderful to know that his efforts not only saved you money but also made you feel comfortable with your choice. If you have any more questions or need assistance in the future, feel free to reach out to our office."
Jessica Ruelas
March 28, 2025
5
out of
5
rating by Jessica Ruelas
"Amazing and hardworking team. Madi is the best!!"
We responded:
"Thank you, Jessica, for your wonderful feedback! I'm glad to hear that you found our team amazing and hardworking. Madi truly is exceptional, and we're grateful to have her on our team. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
Hannah Hoffmann
March 28, 2025
5
out of
5
rating by Hannah Hoffmann
"They were so friendly, helpful, and knowledgable when I called looking for insurance. No part of the policy went unread. They walked through every step with me. They set up my policy before I purchased my car so that when I was ready to make the purchase everything was ready for me. They are also very responsive and Maddie was so kind on the phone each time calling the office! I would highly recommend!"
We responded:
"Thank you, Hannah, for sharing your experience! I'm happy to know that our team was able to assist you with your insurance needs and make the process smooth. It's great to hear that Maddie was kind and responsive during your calls. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!"
gal zahavi
March 28, 2025
5
out of
5
rating by gal zahavi
"James, my State Farm agent, was fantastic. I had a ton of questions – like, a lot – and he didn't bat an eye. He explained everything clearly, no jargon, just straight answers. Honestly, insurance stuff usually makes my head spin, but he made it easy. If you're looking for someone who actually helps, I'd definitely recommend him"
We responded:
"Thank you, Gal, for sharing your experience! I'm happy to hear that James was able to assist you with all your questions and make the insurance process straightforward. It's great to know that his clear explanations made things easier for you. If you need any more help or have further questions, feel free to reach out to our office anytime."
T B
March 26, 2025
5
out of
5
rating by T B
"I recently connected with Grace at State Farm to get a policy, and the experience was fantastic. She provided exceptional customer service and handled my request efficiently, completing everything in just a few minutes. Grace is incredibly personable and easy to work with. If you're looking for an agent in the Seattle/Redmond area, I highly recommend reaching out to Grace and her team."
We responded:
"Thank you, T B, for sharing your experience! I'm glad to hear that you found the process efficient and enjoyable. It's wonderful to know that you appreciated the service provided. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"
Ivett Henrietta Cser
March 26, 2025
5
out of
5
rating by Ivett Henrietta Cser
"Great service. Maddie was great and assisted me with all my questions and gave clear answers. Thank you"
We responded:
"Thank you, Ivett, for your kind words! I'm happy to hear that Maddie was able to assist you effectively and provide clear answers to your questions. We appreciate your feedback and are here for any future needs or questions you might have!"
Judith Beto
March 25, 2025
5
out of
5
rating by Judith Beto
"Amazing amazing individualized customer service. Assistant Madi can answer most questions quickly by phone call or email. Always returns calls promptly. Family owned by couple Grace and James. They go out of their way to explain everything. Insurance is not inexpensive but you need to know options of what u r paying for and the actual coverage you are buying. They search for the best bundled rates and discounts. We bought a new car and one phone call resulted in an email of my new insurance card within 15 min. After years of subpar service by another insurance agency, this group has truly raised the bar on excellent customer service. Bravo for honesty and transparency."
We responded:
"Thank you so much, Judith, for your wonderful feedback! I'm delighted to hear that Madi and our team have been able to assist you effectively and promptly. It's our priority to ensure you understand your coverage options and receive the best rates possible. We're grateful to have you as part of our family and are always here to help with any future needs or questions."
Srdjan Jakovljevic
March 10, 2025
5
out of
5
rating by Srdjan Jakovljevic
"I’m very satisfied with customer service. And I got a better deal on my auto and home insurance. Both Paul and Grace did a great job!"
We responded:
"Thank you, Srdjan, for sharing your experience! I'm glad to know you're satisfied with our customer service and found a better deal on your insurance. Paul and our office are grateful for your kind words and are always here to help. If you have any questions or need further assistance, feel free to reach out anytime!"
Lisa Grieger
March 6, 2025
5
out of
5
rating by Lisa Grieger
"Great customer service! Always very helpful and friendly."
We responded:
"Thank you so much, Lisa! I'm glad to know you find our customer service helpful and friendly. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
Tuzie Pak
March 5, 2025
5
out of
5
rating by Tuzie Pak
"Thank you so much for helping me out with our new auto and home policies! James was wonderful! Thanks for all the recommendations:)"
We responded:
"Thank you, Tuzie, for your wonderful feedback! I'm happy to hear that James was able to assist you. Your appreciation for his recommendations means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!"
Corinna Harn
March 1, 2025
5
out of
5
rating by Corinna Harn
"Very helpful."
We responded:
"Thank you, Corinna, for your feedback! I'm glad you found our service helpful. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Kyle Blankenship
February 28, 2025
5
out of
5
rating by Kyle Blankenship
"Thank you Madi for assisting me with all of my questions regarding State Farm’s Insurance plans and packages, you are very professional and polite!"
We responded:
"Thank you, Kyle, for your wonderful feedback! I'm delighted that Madi was able to assist you with your questions about our insurance plans. Her professionalism and politeness are truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Ally Banks
February 28, 2025
5
out of
5
rating by Ally Banks
"I had the pleasure of working with Madi Malmborg, although the sale fell through on my end for the quote she gave me on home insurance - no fault of hers. I will be back and will most definitely be using Madi with future transactions. She was professional, very accommodating and eager to help!"
We responded:
"Thank you, Ally, for sharing your experience with Madi! I'm happy to hear that she provided professional and accommodating service. Even though the sale didn't go through this time, we're looking forward to assisting you with any future transactions. If you have any questions or need further assistance, feel free to reach out to our office anytime."
Sen Mao
February 26, 2025
5
out of
5
rating by Sen Mao
"I had an amazing experience working with James at State Farm. He helped me secure vehicle insurance, personal property insurance, homeowner’s insurance, and an umbrella policy—all with incredible attention to detail. James took the time to explain every aspect of my coverage clearly, ensuring I understood my options and felt confident in my choices. His professionalism, patience, and deep knowledge of insurance made the process seamless and stress free. If you're looking for a reliable and thorough insurance agent, I highly recommend James!"
We responded:
"Thank you, Sen, for sharing your positive experience! I'm happy to hear that James provided you with such detailed and professional service while securing your various insurance policies. His dedication to ensuring you understood your coverage options truly reflects our commitment to making the insurance process smooth and stress-free. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!"
Norman Salonen
February 24, 2025
5
out of
5
rating by Norman Salonen
"James was very professional and helpful. Happy I made the switch."
We responded:
"Thank you, Norman, for your wonderful feedback! I'm glad to know that James provided you with professional and helpful service. We're happy you made the switch and look forward to assisting you with any insurance needs. If you have any questions or need further assistance, feel free to reach out to our office anytime!"
dante yedra
February 21, 2025
5
out of
5
rating by dante yedra
"Excellent service! Grace is a highly efficient professional who also provides warm and personalized attention. Without a doubt, the best in her field."
We responded:
"Thank you so much, Dante, for your wonderful feedback! I'm glad to know that you appreciated the efficient and personalized service. Your kind words mean a lot to me. If you ever need assistance or have any questions, feel free to reach out. I'm here to help!"
Earl Bergquist
February 13, 2025
5
out of
5
rating by Earl Bergquist
"I've had the very best service and support from my State Farm agents and it continues here. In addition to their competitive rates, when I've had to file a claim they provide care and support through the entire process usually taking care of most details. I just spent over a pleasant hour with an agent going over every detail of my policies and answering all my questions as I prepare for my retirement. And it's this human service that has kept me with State Farm for almost 50 years. Thanks for helping to lower my anxiety and securing my well being."
We responded:
"Thank you, Earl, for sharing your experience with us! I'm delighted to know that our service and support have met your expectations over the years. It's wonderful to hear that our team was able to assist you thoroughly as you prepare for retirement. Your trust in us for nearly 50 years is truly appreciated. If you have any more questions or need further assistance, please feel free to reach out."
Bobby Choi
February 12, 2025
5
out of
5
rating by Bobby Choi
"If you're in the market for a great insurance agent, I highly recommend Grace Roberts. When I was searching for a new insurance provider, I wasn’t focused on the brand name—I wanted a reliable agent who could answer my questions promptly. Grace and her husband, James (who is also her colleague), never pressured me into making a decision. In fact, when I was considering switching to another insurance company, James took the time to explain what I should consider. Ultimately, even though another company offered a lower rate than State Farm, I chose to stay because of the exceptional support and availability Grace and James provide. They’re local, approachable, and treat me like family—which is a rare quality these days."
We responded:
"I want to take a moment to express my heartfelt gratitude to you, Bobby, for your incredibly kind and thoughtful feedback! It truly warms my heart to hear that you value the support and availability that we consistently strive to provide to our community. Ensuring that you feel informed and comfortable with your decisions is of utmost importance to us, and we are genuinely thankful for the trust you have placed in us by choosing to stay with us. Your satisfaction is our priority, and we are here to assist you every step of the way. If you ever have any questions, concerns, or if you need any assistance in the future, please do not hesitate to reach out to us. We are always here to help!"
Jenny TwentyThree
February 3, 2025
5
out of
5
rating by Jenny TwentyThree
"I have been overpaying for homeowners for two years because I was afraid of the hassle of switching. I was referred to this office, to Madilyn Malmborg specifically, by a coworker who had a good experience. This review is just a public service announcement that if you are putting off getting better insurance- better coverage, better PRICES, and better customer service, don't! Madilyn was friendly and knowledgeable and extremely easy to work with. We not only have better coverage on our home, and better coverage on BOTH of our vehicles, but we are actually saving $109 a month! $109 x 24 months of indecision = too much wasted money."
We responded:
"Thank you, Jenny, for sharing your experience! I'm so glad to hear that Madilyn was able to assist you in finding better coverage and savings. If you have any questions or need further assistance, please feel free to reach out. We're here to help!"
Naomi Tomiyama
February 3, 2025
5
out of
5
rating by Naomi Tomiyama
"James was extremely helpful and made setting up my renters insurance quick and easy. Highly recommend!"
We responded:
"Thank you, Naomi, for sharing your experience! I'm happy to hear that James was able to assist you efficiently with your renters insurance. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Keila Pinheiro
January 30, 2025
5
out of
5
rating by Keila Pinheiro
"I had the pleasure of working with Paul to sort out my insurance, and I couldn’t be more grateful for their help. They were extremely knowledgeable, patient, and attentive to all my questions. They took the time to explain everything clearly, making sure I understood my options and what would work best for me. The process was smooth and stress-free thanks to their professionalism. I highly recommend Paul for anyone in need of insurance assistance!"
We responded:
"Thank you, Keila, for sharing your experience! We're thrilled to hear about your positive experience and are committed to maintaining the highest standards. We hope to have the opportunity to serve you again."
Zoe Flanigan
January 30, 2025
5
out of
5
rating by Zoe Flanigan
"I recently started working with Madi and I am so grateful to have such a reliable insurance agent! She has helped my family and I tremendously and made it SO EASY to understand the different coverages and which plan fits our needs the best. I truly cannot recommend working with Madi enough!"
We responded:
"Thank you, Zoe, for sharing your experience! I'm happy to hear that Madi has been such a reliable support for you and your family. It's wonderful to know she made understanding the coverages easy and helped find a great plan for you. If you have any more questions, feel free to reach out anytime."