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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alex Doubleday

July 19, 2025

5  out of  5
rating by Alex Doubleday
"I can't speak highly enough of my experience with James here. He is extremely responsive and helpful. I was able to get great coverage tailored to my needs and it ended up being a great deal. Great local agency!"
We responded:
"Thank you for your review, Alex! We're happy that James provided quick and helpful service and that you found good coverage at a fair price. We appreciate your support and are here for your future insurance needs!"
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Felicia Prieto

July 15, 2025

5  out of  5
rating by Felicia Prieto
"Bristol at State Farm is an exceptional insurance agent! They took the time to understand my needs, offering tailored solutions for auto, home, and life insurance that saved me money without compromising coverage. Their professionalism, quick responses, and clear communication made the entire process seamless. The team was always available to answer questions and handled everything with care. I highly recommend Bristol to anyone seeking a reliable and trustworthy insurance agent!"
We responded:
"Thank you for your feedback, Felicia! I'm pleased to hear that Bristol delivered excellent service and effective solutions for you. It's wonderful to know that the team's professionalism and prompt responses contributed to a seamless experience. We truly value your recommendation and are always here to assist you whenever you need us!"
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Paul J

July 10, 2025

5  out of  5
rating by Paul J
"Grace and James Roberts are the gold standard in insurance service. Their unmatched trust, communication, empathy, knowledge, and care make them truly exceptional. From day one, they took the time to understand our auto and home insurance needs, clearly explained our options, and made sure we felt confident every step of the way. Their responsiveness and attention to detail gave us peace of mind we didn’t think was possible with insurance. They deliver next-level service and trust—not just selling policies, but building lasting relationships. We’re beyond grateful to have them as our agents and recommend them without hesitation. Grace and James, thank you for everything!"
We responded:
"Thank you so much, Paul! We are genuinely touched to hear about your positive experience with us! We truly strive to build lasting relationships, and your recommendation means the world to us. If there’s ever anything else you need, please don’t hesitate to reach out. We're here for you!"
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Xiangjie Li

July 6, 2025

5  out of  5
rating by Xiangjie Li
"Great service, professional and heartwarming"
We responded:
"Thank you, Xiangjie! I'm delighted to hear that you found our service both professional and warm. We aim to create a welcoming experience for all. If you ever need assistance, don't hesitate to get in touch!"
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Joon Chang

June 25, 2025

5  out of  5
rating by Joon Chang
"James has been a great asset for my family in all of insurance needs. He was/is always available to answer any questions that we have and he was always on point with facts that we need to consider to make an informed decisions. We enjoyed service so much that I introduced my brother to him and now he has insurance policies too. Thank you for great services!!"
We responded:
"Hello Joon, Thank you for your valuable feedback. We are pleased to hear that James has effectively addressed your family's insurance needs. It is commendable that you found our service satisfactory enough to recommend it to your brother. We greatly appreciate your trust and support. Should you require any further assistance, please do not hesitate to contact us. Best regards, [Your Name]"
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Ignatius Setiadi

June 19, 2025

5  out of  5
rating by Ignatius Setiadi
"Madi did a great job reviewing my insurance coverage and pointing out where I could save and where the coverage gap was. I have been very happy to have Grace Roberts as my State Farm Insurance Agent as they have always been very responsive and helpful for my needs."
We responded:
"Hey Ignatius! Thanks a ton for your awesome review! 🎉 So stoked to hear that Madi had your back with your insurance coverage and pointed out some sweet savings. It’s amazing to know you feel supported by our crew! If you’ve got more questions or need anything else, don’t hesitate to hit us up anytime. Thanks for choosing us! 🙌"
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Doug Kimura

June 18, 2025

5  out of  5
rating by Doug Kimura
"Maddie is outstanding with her positive customer demeanor and knowledge of the products she represents. She is very accommodating and works extremely well with people like myself who have only a basic understanding of insurance. She is definitely a huge asset to her firm. I sincerely wish her the best!!"
We responded:
"Thank you so much for your wonderful review, Doug! We're thrilled to hear that Maddie has been so helpful and accommodating. Her dedication and expertise really shine through, and we’re so grateful to have her on our team. If you ever have more questions or need assistance, don’t hesitate to reach out. Thanks for choosing us—we truly appreciate it!"
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Nathali Dreher

June 10, 2025

5  out of  5
rating by Nathali Dreher
"The service was great, and they resolved my request pretty quickly :)"
We responded:
"Thank you, Nathali! I'm thrilled to hear that you appreciated our service and that we were able to assist you promptly. We're always available to support you with any insurance needs. Please let us know if there's anything more we can do for you!"
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Kassy Wainwright

May 30, 2025

5  out of  5
rating by Kassy Wainwright
"All I can say is WOW! After working with Madi I feel so much relief. I’m so greatful to have worked with such an informative and incredible insurance agent. I can’t recommend Madi enough!"
We responded:
"Kassy, I want to take a moment to express my sincere gratitude for your enthusiastic feedback! It truly warms my heart to hear that Madi was able to provide you with such a wonderfully positive experience. We are incredibly grateful to have her as a valuable member of our team, and it’s always rewarding to know that her efforts are making a difference. If there’s anything else you need or if you have any further questions or comments, please don’t hesitate to reach out. We’re here to help and ensure you have the best experience possible!"
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Ahmed Ella

May 27, 2025

5  out of  5
rating by Ahmed Ella
"Absolutely a great customer service and support.they all were awesome and helpful. Madi is awesome. Thanks again."
We responded:
"Thank you for the wonderful review recognizing our efforts to provide you with friendly, professional and thorough customer care, Ahmed! It is always our pleasure to be able to assist you with any of your insurance questions or needs!"
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Zoe Ness

May 23, 2025

5  out of  5
rating by Zoe Ness
"Madilyn has been so helpful and communicative. We really appreciate all her work navigating new and existing policies!"
We responded:
"Thank you, Zoe! I'm delighted to know that Madilyn has been so supportive and clear regarding your policies. We genuinely appreciate your kind feedback and are here to assist with any future needs or questions you may have."
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Felicia Delgado

May 22, 2025

5  out of  5
rating by Felicia Delgado
"Paul very patient and excellent service. He explains everything in detail and helps to the best of his knowledge!! Thank you!!"
We responded:
"Thank you, Felicia, for your feedback! I’m thrilled to hear that Paul provided you with exceptional service and detailed explanations. We appreciate your feedback and are here to help with any future questions or needs you may have."
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Champagne 240

May 20, 2025

5  out of  5
rating by Champagne 240
"James was great at helping me come up with a plan for insurance on my old project car, nice to be able to talk one on one with someone and help work out options for unique car situations! Definitely recommend at least getting a quote through them!"
We responded:
"Thank you for sharing your experience! I'm glad James was able to assist you with your unique car insurance needs. It's wonderful to know that the one-on-one conversation helped in finding the right plan for your project car. We appreciate your recommendation and are here for any future insurance needs or questions you might have!"
Profile photo of Kin Wong

Kin Wong

May 16, 2025

5  out of  5
rating by Kin Wong
"I always have fantastic experience with Grace, James, Madilyn, and the rest of the team. Their prompt responses and quick turnaround time makes everything smooth and efficient no matter what I ask for. Everything was handled professionally, and I felt well taken care of. Highly recommend!"
We responded:
"Thank you, Kin, for your wonderful feedback! I'm happy to know that you had such a positive experience with our team, including James and Madilyn. We strive to provide prompt and efficient service, and it's great to see that reflected in your experience. If you ever need anything else, don't hesitate to reach out!"
Profile photo of Greg Lutes

Greg Lutes

May 16, 2025

5  out of  5
rating by Greg Lutes
"We just bought an antique 1965 Cobra and needed insurance in a hurry. Madi and her team at State Farm got it taken care of in a couple hours. She was a joy to work with, and we will be using Madi and State Farm for all our insurance needs."
We responded:
"Thank you, Greg, for sharing your experience! I'm glad Madi and the team were able to assist you quickly with your antique Cobra insurance. It's wonderful to know that you found working with Madi enjoyable. We're here for all your insurance needs, so feel free to reach out anytime!"
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T B

May 8, 2025

5  out of  5
rating by T B
"update: I met Grace and her team in person for vehicle insurance. what an amazing experience! I have been with state farm for the past 30+ years and have met many agents along the way. But, nothing like meeting this agent. Grace was so graceful (no pun intended) and has this kindred spirit that I have not seen in the insurance industry. It is so difficult to survive in the competitive market. Grace was fully prepared with the policy. so, it took only few minutes. But, I ended chatting with Grace and her husband. Such great people. If you are looking In the seattle/Redmond market for State Farm products, Please reach out to Grace I’m sure you will not be disappointed!!! Amazing young agent full of positive energy that is contagious!!! This is a review on my own volition and have not received any promo or preferential treatment! I just want to spread the word that in this times of cut throat competition, there exists genuinely good people who can help you! Experience yourselves! Please note the office is on second floor upstairs! ***** previous posted review was for a different policy. I recently connected with Grace at State Farm to get a policy, and the experience was fantastic. She provided exceptional customer service and handled my request efficiently, completing everything in just a few minutes. Grace is incredibly personable and easy to work with. If you're looking for an agent in the Seattle/Redmond area, I highly recommend reaching out to Grace and her team."
We responded:
"Thank you, T B, for sharing your experience! I'm glad to hear that you found the process efficient and enjoyable. It's wonderful to know that you appreciated the service provided. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"
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Enoch

May 7, 2025

5  out of  5
rating by Enoch
"Paul’s been awesome to work with. He’s super responsive, really pleasant, and eager to help with any questions I’ve had. I can tell he genuinely cares and wants to make sure everything is clear and done right. He’s also been very thorough, especially with helping me set up home, auto, and umbrella coverage. Definitely recommend him!"
We responded:
"Thank you, Enoch, for sharing your experience! I'm happy to hear that Paul has been responsive and thorough in assisting you with your insurance needs. It's great to know that his dedication and care have made a positive impact. If you have any more questions or need further assistance, feel free to reach out anytime."
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Madison Ledet

April 29, 2025

5  out of  5
rating by Madison Ledet
"Madi was fantastic to work with to set up my renter's insurance. Great coverage for a great price, and she made the process super simple and seamless. I will be back for quotes to cover other things."
We responded:
"Thank you, Madison! I'm glad to hear that Madi made setting up your insurance a smooth experience. It's wonderful to know you're happy with the coverage and pricing. We're here whenever you're ready for more quotes or if you have any questions. Looking forward to assisting you again!"
Profile photo of Nick Poborsky

Nick Poborsky

April 29, 2025

5  out of  5
rating by Nick Poborsky
"The representative I spoke with was very informative and helpful! These people are the best."
We responded:
"Thank you for the great feedback and kind words recognizing Kelsy's efforts, Nick! We strive to provide you with friendly, professional and thorough customer care! It is always our pleasure to be able to assist you with any of your insurance questions or needs!"
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Wei Tseng

April 28, 2025

5  out of  5
rating by Wei Tseng
"Really helpful"
We responded:
"Thank you, Wei, for your kind words! I'm happy to know you found the service helpful. If you have any questions or need further assistance, feel free to reach out."
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ChrisS

April 16, 2025

5  out of  5
rating by ChrisS
"I had a great experience working with James, a State Farm agent. He helped me with a quote for my rental property and was incredibly responsive, professional, and easy to communicate with. He answered all my questions promptly and made the whole process smooth and stress-free. I really appreciate his clear explanations and efficiency. Highly recommend James if you're looking for someone reliable and knowledgeable!"
We responded:
"Thank you, Chris, for sharing your experience! I'm glad to hear that James was able to assist you efficiently with your quote. His professionalism and responsiveness are truly valued, and it's wonderful to know he made the process smooth for you. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Yi Cao

April 14, 2025

5  out of  5
rating by Yi Cao
"helpful agents!"
We responded:
"Thank you, Yi, for your kind words! I'm glad to know our agents were able to assist you effectively. If you have any more questions, feel free to reach out."
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Luke Walkenhorst

April 14, 2025

5  out of  5
rating by Luke Walkenhorst
"James was extremely helpful and provided clear, informative guidance throughout. I would definitely recommend working with him."
We responded:
"Thank you, Luke, for sharing your experience! I'm glad to hear that James was able to provide you with clear and informative guidance. Your recommendation means a lot to us."
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Vanessa Fadell

April 10, 2025

5  out of  5
rating by Vanessa Fadell
"The staff was very, very professional with me. I tend to ask lots of questions and interrupt yet they were very Patient with me. Very knowledgeable of their job While making Me feel comfortable and confidence about my bundle Insurance."
We responded:
"Thank you, Vanessa, for sharing your experience! I'm happy to hear that our team was able to provide you with the patience and professionalism you deserve. It's great to know you felt comfortable and confident with your insurance. If you have more questions or need further assistance, feel free to reach out anytime!"
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Negar Koore

April 3, 2025

5  out of  5
rating by Negar Koore
"Paul went above and beyond to explaining everything in a way that was clear and easy to understand. He was transparent, knowledgeable and his expertise helped me save money and reduce risks. I truly appreciate the time and effort he took. He even helped me in canceling my old insurance without any hassle!"
We responded:
"Thank you, Negar, for sharing your experience! I'm glad to hear that Paul was able to assist you so effectively. His dedication to providing clear explanations and helping with your insurance needs is truly valued. It's wonderful to know that his expertise not only helped you save money but also made the process of canceling your old insurance hassle-free. If you have any more questions or need further assistance, please feel free to reach out."