State Farm® Insurance Agent Grace Roberts
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ahmed Ella
May 27, 2025
5
out of
5
rating by Ahmed Ella
"Absolutely a great customer service and support.they all were awesome and helpful. Madi is awesome. Thanks again."
We responded:
"Thank you for the wonderful review recognizing our efforts to provide you with friendly, professional and thorough customer care, Ahmed! It is always our pleasure to be able to assist you with any of your insurance questions or needs!"
Jack Soneson
May 27, 2025
5
out of
5
rating by Jack Soneson
"Very kind and thorough! Made sure I knew all my options and that my rental requirements were covered and helped me get additional coverage. It was a great experience and felt that he was looking out for me. Very happy I found their office!"
We responded:
"Hi Jack, thank you for your amazing 5-star review! Your positive feedback validates our hard work and inspires us to keep striving for excellence. We appreciate you taking the time to share your thoughts and we are so happy to have you in our office. Don't hesitate to reach out for any questions you might have in the future!"
Zoe Ness
May 23, 2025
5
out of
5
rating by Zoe Ness
"Madilyn has been so helpful and communicative. We really appreciate all her work navigating new and existing policies!"
We responded:
"Thank you, Zoe! I'm delighted to know that Madilyn has been so supportive and clear regarding your policies. We genuinely appreciate your kind feedback and are here to assist with any future needs or questions you may have."
Felicia Delgado
May 22, 2025
5
out of
5
rating by Felicia Delgado
"Paul very patient and excellent service. He explains everything in detail and helps to the best of his knowledge!! Thank you!!"
We responded:
"Thank you, Felicia, for your feedback! I’m thrilled to hear that Paul provided you with exceptional service and detailed explanations. We appreciate your feedback and are here to help with any future questions or needs you may have."
Champagne 240
May 20, 2025
5
out of
5
rating by Champagne 240
"James was great at helping me come up with a plan for insurance on my old project car, nice to be able to talk one on one with someone and help work out options for unique car situations! Definitely recommend at least getting a quote through them!"
We responded:
"Thank you for sharing your experience! I'm glad James was able to assist you with your unique car insurance needs. It's wonderful to know that the one-on-one conversation helped in finding the right plan for your project car. We appreciate your recommendation and are here for any future insurance needs or questions you might have!"
Kin Wong
May 16, 2025
5
out of
5
rating by Kin Wong
"I always have fantastic experience with Grace, James, Madilyn, and the rest of the team. Their prompt responses and quick turnaround time makes everything smooth and efficient no matter what I ask for. Everything was handled professionally, and I felt well taken care of. Highly recommend!"
We responded:
"Thank you, Kin, for your wonderful feedback! I'm happy to know that you had such a positive experience with our team, including James and Madilyn. We strive to provide prompt and efficient service, and it's great to see that reflected in your experience. If you ever need anything else, don't hesitate to reach out!"
Greg Lutes
May 16, 2025
5
out of
5
rating by Greg Lutes
"We just bought an antique 1965 Cobra and needed insurance in a hurry. Madi and her team at State Farm got it taken care of in a couple hours. She was a joy to work with, and we will be using Madi and State Farm for all our insurance needs."
We responded:
"Thank you, Greg, for sharing your experience! I'm glad Madi and the team were able to assist you quickly with your antique Cobra insurance. It's wonderful to know that you found working with Madi enjoyable. We're here for all your insurance needs, so feel free to reach out anytime!"
T B
May 8, 2025
5
out of
5
rating by T B
"update: I met Grace and her team in person for vehicle insurance. what an amazing experience! I have been with state farm for the past 30+ years and have met many agents along the way. But, nothing like meeting this agent. Grace was so graceful (no pun intended) and has this kindred spirit that I have not seen in the insurance industry. It is so difficult to survive in the competitive market. Grace was fully prepared with the policy. so, it took only few minutes. But, I ended chatting with Grace and her husband. Such great people. If you are looking In the seattle/Redmond market for State Farm products, Please reach out to Grace I’m sure you will not be disappointed!!! Amazing young agent full of positive energy that is contagious!!! This is a review on my own volition and have not received any promo or preferential treatment! I just want to spread the word that in this times of cut throat competition, there exists genuinely good people who can help you! Experience yourselves! Please note the office is on second floor upstairs! ***** previous posted review was for a different policy. I recently connected with Grace at State Farm to get a policy, and the experience was fantastic. She provided exceptional customer service and handled my request efficiently, completing everything in just a few minutes. Grace is incredibly personable and easy to work with. If you're looking for an agent in the Seattle/Redmond area, I highly recommend reaching out to Grace and her team."
We responded:
"Thank you, T B, for sharing your experience! I'm glad to hear that you found the process efficient and enjoyable. It's wonderful to know that you appreciated the service provided. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"
Enoch
May 7, 2025
5
out of
5
rating by Enoch
"Paul’s been awesome to work with. He’s super responsive, really pleasant, and eager to help with any questions I’ve had. I can tell he genuinely cares and wants to make sure everything is clear and done right. He’s also been very thorough, especially with helping me set up home, auto, and umbrella coverage. Definitely recommend him!"
We responded:
"Thank you, Enoch, for sharing your experience! I'm happy to hear that Paul has been responsive and thorough in assisting you with your insurance needs. It's great to know that his dedication and care have made a positive impact. If you have any more questions or need further assistance, feel free to reach out anytime."
Madison Ledet
April 29, 2025
5
out of
5
rating by Madison Ledet
"Madi was fantastic to work with to set up my renter's insurance. Great coverage for a great price, and she made the process super simple and seamless. I will be back for quotes to cover other things."
We responded:
"Thank you, Madison! I'm glad to hear that Madi made setting up your insurance a smooth experience. It's wonderful to know you're happy with the coverage and pricing. We're here whenever you're ready for more quotes or if you have any questions. Looking forward to assisting you again!"
Nick Poborsky
April 29, 2025
5
out of
5
rating by Nick Poborsky
"The representative I spoke with was very informative and helpful! These people are the best."
We responded:
"Thank you for the great feedback and kind words recognizing Kelsy's efforts, Nick! We strive to provide you with friendly, professional and thorough customer care! It is always our pleasure to be able to assist you with any of your insurance questions or needs!"
Wei Tseng
April 28, 2025
5
out of
5
rating by Wei Tseng
"Really helpful"
We responded:
"Thank you, Wei, for your kind words! I'm happy to know you found the service helpful. If you have any questions or need further assistance, feel free to reach out."
ChrisS
April 16, 2025
5
out of
5
rating by ChrisS
"I had a great experience working with James, a State Farm agent. He helped me with a quote for my rental property and was incredibly responsive, professional, and easy to communicate with. He answered all my questions promptly and made the whole process smooth and stress-free. I really appreciate his clear explanations and efficiency. Highly recommend James if you're looking for someone reliable and knowledgeable!"
We responded:
"Thank you, Chris, for sharing your experience! I'm glad to hear that James was able to assist you efficiently with your quote. His professionalism and responsiveness are truly valued, and it's wonderful to know he made the process smooth for you. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Yi Cao
April 14, 2025
5
out of
5
rating by Yi Cao
"helpful agents!"
We responded:
"Thank you, Yi, for your kind words! I'm glad to know our agents were able to assist you effectively. If you have any more questions, feel free to reach out."
Luke Walkenhorst
April 14, 2025
5
out of
5
rating by Luke Walkenhorst
"James was extremely helpful and provided clear, informative guidance throughout. I would definitely recommend working with him."
We responded:
"Thank you, Luke, for sharing your experience! I'm glad to hear that James was able to provide you with clear and informative guidance. Your recommendation means a lot to us."
Vanessa Fadell
April 10, 2025
5
out of
5
rating by Vanessa Fadell
"The staff was very, very professional with me. I tend to ask lots of questions and interrupt yet they were very Patient with me. Very knowledgeable of their job While making Me feel comfortable and confidence about my bundle Insurance."
We responded:
"Thank you, Vanessa, for sharing your experience! I'm happy to hear that our team was able to provide you with the patience and professionalism you deserve. It's great to know you felt comfortable and confident with your insurance. If you have more questions or need further assistance, feel free to reach out anytime!"
Negar Koore
April 3, 2025
5
out of
5
rating by Negar Koore
"Paul went above and beyond to explaining everything in a way that was clear and easy to understand. He was transparent, knowledgeable and his expertise helped me save money and reduce risks. I truly appreciate the time and effort he took. He even helped me in canceling my old insurance without any hassle!"
We responded:
"Thank you, Negar, for sharing your experience! I'm glad to hear that Paul was able to assist you so effectively. His dedication to providing clear explanations and helping with your insurance needs is truly valued. It's wonderful to know that his expertise not only helped you save money but also made the process of canceling your old insurance hassle-free. If you have any more questions or need further assistance, please feel free to reach out."
D Y
April 2, 2025
5
out of
5
rating by D Y
"After I had terrible experience with Safeco, I decided I am done with Safeco. Tried contacted a couple of State Farm agencies randomly and I am glad I found this team. James is excellent helping me going through all my situations and helping me determine what will be the best coverage for me. Can’t be happier!"
We responded:
"Thank you for sharing your experience! I'm happy to hear that James was able to assist you in finding the right coverage. It's wonderful to know you're satisfied with our service. If you ever have more questions or need further assistance, feel free to reach out. We're here to help!"
Derek Yamamoto
March 31, 2025
5
out of
5
rating by Derek Yamamoto
"Paul went above and beyond to educate me on my options, provided examples that made things make more sense, and was very transparent. He came across as an advisor who had my best intentions in mind, and his guidance saved me money, mitigated more risk, and made me feel extremely comfortable to switch to State Farm. Really appreciate the time Paul - made my day as I feel even better about my decision and future."
We responded:
"Thank you, Derek, for sharing your experience! I'm glad to hear that Paul was able to provide clear guidance and help you feel confident in your decision to switch to State Farm. It's wonderful to know that his efforts not only saved you money but also made you feel comfortable with your choice. If you have any more questions or need assistance in the future, feel free to reach out to our office."
Jessica Ruelas
March 28, 2025
5
out of
5
rating by Jessica Ruelas
"Amazing and hardworking team. Madi is the best!!"
We responded:
"Thank you, Jessica, for your wonderful feedback! I'm glad to hear that you found our team amazing and hardworking. Madi truly is exceptional, and we're grateful to have her on our team. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
Hannah Hoffmann
March 28, 2025
5
out of
5
rating by Hannah Hoffmann
"They were so friendly, helpful, and knowledgable when I called looking for insurance. No part of the policy went unread. They walked through every step with me. They set up my policy before I purchased my car so that when I was ready to make the purchase everything was ready for me. They are also very responsive and Maddie was so kind on the phone each time calling the office! I would highly recommend!"
We responded:
"Thank you, Hannah, for sharing your experience! I'm happy to know that our team was able to assist you with your insurance needs and make the process smooth. It's great to hear that Maddie was kind and responsive during your calls. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!"
gal zahavi
March 28, 2025
5
out of
5
rating by gal zahavi
"James, my State Farm agent, was fantastic. I had a ton of questions – like, a lot – and he didn't bat an eye. He explained everything clearly, no jargon, just straight answers. Honestly, insurance stuff usually makes my head spin, but he made it easy. If you're looking for someone who actually helps, I'd definitely recommend him"
We responded:
"Thank you, Gal, for sharing your experience! I'm happy to hear that James was able to assist you with all your questions and make the insurance process straightforward. It's great to know that his clear explanations made things easier for you. If you need any more help or have further questions, feel free to reach out to our office anytime."
Ivett Henrietta Cser
March 26, 2025
5
out of
5
rating by Ivett Henrietta Cser
"Great service. Maddie was great and assisted me with all my questions and gave clear answers. Thank you"
We responded:
"Thank you, Ivett, for your kind words! I'm happy to hear that Maddie was able to assist you effectively and provide clear answers to your questions. We appreciate your feedback and are here for any future needs or questions you might have!"
Judith Beto
March 25, 2025
5
out of
5
rating by Judith Beto
"Amazing amazing individualized customer service. Assistant Madi can answer most questions quickly by phone call or email. Always returns calls promptly. Family owned by couple Grace and James. They go out of their way to explain everything. Insurance is not inexpensive but you need to know options of what u r paying for and the actual coverage you are buying. They search for the best bundled rates and discounts. We bought a new car and one phone call resulted in an email of my new insurance card within 15 min. After years of subpar service by another insurance agency, this group has truly raised the bar on excellent customer service. Bravo for honesty and transparency."
We responded:
"Thank you so much, Judith, for your wonderful feedback! I'm delighted to hear that Madi and our team have been able to assist you effectively and promptly. It's our priority to ensure you understand your coverage options and receive the best rates possible. We're grateful to have you as part of our family and are always here to help with any future needs or questions."
Srdjan Jakovljevic
March 10, 2025
5
out of
5
rating by Srdjan Jakovljevic
"I’m very satisfied with customer service. And I got a better deal on my auto and home insurance. Both Paul and Grace did a great job!"
We responded:
"Thank you, Srdjan, for sharing your experience! I'm glad to know you're satisfied with our customer service and found a better deal on your insurance. Paul and our office are grateful for your kind words and are always here to help. If you have any questions or need further assistance, feel free to reach out anytime!"