State Farm® Insurance Agent Grace Roberts

"Amazing and hardworking team. Madi is the best!!"

"They were so friendly, helpful, and knowledgable when I called looking for insurance. No part of the policy went unread. They walked through every step with me. They set up my policy before I purchased my car so that when I was ready to make the purchase everything was ready for me. They are also very responsive and Maddie was so kind on the phone each time calling the office! I would highly recommend!"

"James, my State Farm agent, was fantastic. I had a ton of questions – like, a lot – and he didn't bat an eye. He explained everything clearly, no jargon, just straight answers. Honestly, insurance stuff usually makes my head spin, but he made it easy. If you're looking for someone who actually helps, I'd definitely recommend him"

"I recently connected with Grace at State Farm to get a policy, and the experience was fantastic. She provided exceptional customer service and handled my request efficiently, completing everything in just a few minutes. Grace is incredibly personable and easy to work with. If you're looking for an agent in the Seattle/Redmond area, I highly recommend reaching out to Grace and her team."

"Great service. Maddie was great and assisted me with all my questions and gave clear answers. Thank you"

"Amazing amazing individualized customer service. Assistant Madi can answer most questions quickly by phone call or email. Always returns calls promptly. Family owned by couple Grace and James. They go out of their way to explain everything. Insurance is not inexpensive but you need to know options of what u r paying for and the actual coverage you are buying. They search for the best bundled rates and discounts. We bought a new car and one phone call resulted in an email of my new insurance card within 15 min. After years of subpar service by another insurance agency, this group has truly raised the bar on excellent customer service. Bravo for honesty and transparency."

"I’m very satisfied with customer service. And I got a better deal on my auto and home insurance. Both Paul and Grace did a great job!"

"Great customer service! Always very helpful and friendly."

"Thank you so much for helping me out with our new auto and home policies! James was wonderful! Thanks for all the recommendations:)"

"Very helpful."

"Thank you Madi for assisting me with all of my questions regarding State Farm’s Insurance plans and packages, you are very professional and polite!"

"I had the pleasure of working with Madi Malmborg, although the sale fell through on my end for the quote she gave me on home insurance - no fault of hers. I will be back and will most definitely be using Madi with future transactions. She was professional, very accommodating and eager to help!"

"I had an amazing experience working with James at State Farm. He helped me secure vehicle insurance, personal property insurance, homeowner’s insurance, and an umbrella policy—all with incredible attention to detail. James took the time to explain every aspect of my coverage clearly, ensuring I understood my options and felt confident in my choices. His professionalism, patience, and deep knowledge of insurance made the process seamless and stress free. If you're looking for a reliable and thorough insurance agent, I highly recommend James!"

"James was very professional and helpful. Happy I made the switch."

"Excellent service! Grace is a highly efficient professional who also provides warm and personalized attention. Without a doubt, the best in her field."

"I've had the very best service and support from my State Farm agents and it continues here. In addition to their competitive rates, when I've had to file a claim they provide care and support through the entire process usually taking care of most details. I just spent over a pleasant hour with an agent going over every detail of my policies and answering all my questions as I prepare for my retirement. And it's this human service that has kept me with State Farm for almost 50 years. Thanks for helping to lower my anxiety and securing my well being."

"If you're in the market for a great insurance agent, I highly recommend Grace Roberts. When I was searching for a new insurance provider, I wasn’t focused on the brand name—I wanted a reliable agent who could answer my questions promptly. Grace and her husband, James (who is also her colleague), never pressured me into making a decision. In fact, when I was considering switching to another insurance company, James took the time to explain what I should consider. Ultimately, even though another company offered a lower rate than State Farm, I chose to stay because of the exceptional support and availability Grace and James provide. They’re local, approachable, and treat me like family—which is a rare quality these days."

"I have been overpaying for homeowners for two years because I was afraid of the hassle of switching. I was referred to this office, to Madilyn Malmborg specifically, by a coworker who had a good experience. This review is just a public service announcement that if you are putting off getting better insurance- better coverage, better PRICES, and better customer service, don't! Madilyn was friendly and knowledgeable and extremely easy to work with. We not only have better coverage on our home, and better coverage on BOTH of our vehicles, but we are actually saving $109 a month! $109 x 24 months of indecision = too much wasted money."

"James was extremely helpful and made setting up my renters insurance quick and easy. Highly recommend!"

"I had the pleasure of working with Paul to sort out my insurance, and I couldn’t be more grateful for their help. They were extremely knowledgeable, patient, and attentive to all my questions. They took the time to explain everything clearly, making sure I understood my options and what would work best for me. The process was smooth and stress-free thanks to their professionalism. I highly recommend Paul for anyone in need of insurance assistance!"

"I recently started working with Madi and I am so grateful to have such a reliable insurance agent! She has helped my family and I tremendously and made it SO EASY to understand the different coverages and which plan fits our needs the best. I truly cannot recommend working with Madi enough!"

"I worked with Paul McAloney and he was terrific! As a first time home buyer I didn't know much about home owners insurance and he took his time answering all the questions I had and recommended things based on his knowledge. I ended up switching my vehicles over as well and got a great rate on both. I would highly recommend giving them a call for some great service."

"Madi has made things so easy for us since engaging with her. She simplifies what can be confusing terminology into easy terms so that we could make good decisions for our family. She also found areas in my policy that could use fine tuning and adjustments to what made sense for our needs and budget. I really appreciate her time and efforts in dealing with my long list of questions and curiosity."

"I called and spoke to Paul today and he was superb, not just his knowledge about the matter but his willingness to take the time to explain and help me make a decision on the UIM claim I was advised by my attorney to consider. I was involved in a major multiple car accident several years ago and being the last person to settle the claim, the remaining funds would not be enough to cover my loss. I’ve been torn whether the decision to do what my attorney suggested would bring implication to others. Paul reassured me that filing the claim to recoup my loss, given it’s been 5 years old, would not hurt my friend’s policy. Paul reassured me why the insurance is there and since we are not at fault, it would not hurt either one of us if I choose to collect on the UIM payout. Paul explained the process and was exceptional overall! The one thing I appreciate so much is how Grace and her team take the time to explain and help me understand and be informed about insurance and different policies. You’re the best Grace Team! Thank you for your time again!"

"We switched all of our insurance plans to Grace at State Farm a few years ago and couldn’t be happier. The transition was smooth and Grace was so helpful along the way. Grace and James both are great at communicating and thorough when explaining our different options, while keeping in mind what would work best for our needs. They are just genuine, honest people and we recommend them to all our friends and family."