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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Laghai Briggs

February 28, 2023

5  out of  5 rating by Laghai Briggs
"I’m sure no one likes to get an insurance quote but I will say James makes the process simple, fast, and painless. He is very knowledgeable and precise and has a great way of making you feel welcome even over the phone. Thank you James! Please keep up the spectacular work you do."

Brian Eisenbeis

February 10, 2023

5  out of  5 rating by Brian Eisenbeis
"Grace and James have been wonderful to work with. My wife and I now have State Farm services across all areas of insurance, including homeowners, two cars, personal property, and two life insurance policies. They've both worked to get to know us and our insurance needs on a personal level, and we really appreciate the level of care they provide. We've now had their service for many years, and they have always taken great care of us."

Iliana Arano

January 31, 2023

5  out of  5 rating by Iliana Arano
"I recommend this insurance, I have never had a problem, they have always been there whenever I need them and they help me solve a problem and their prices are very accessible to my bag."
Profile photo of Indira Cruz

Indira Cruz

January 26, 2023

5  out of  5 rating by Indira Cruz
"If you are looking for auto insurance this is the right place. I had the honor to work it with Madi and she is amazing. I will call this office the sugar office. The attention of the staff is incredible, they are beautiful inside and out and above all very professional. They have a lot of patience and also have attention to Spanish-speaking people. Now my car and I are in good hands."

Judy Lee

January 25, 2023

5  out of  5 rating by Judy Lee
"Grace is a very friendly, and helpful person to work with. She goes extra miles to help with all your insurance needs. I recommend you to experience State Farm, and her services."


January 23, 2023

5  out of  5 rating by Irina
"Had a great experience. It was a pleasure working with Madi, she has provided all the information, set things up efficiently and timely. Thank you for being amazing at your work - professional and joy to talk with."

Jasmin Cruz

January 19, 2023

5  out of  5 rating by Jasmin Cruz
"(Translated by Google) Excellent service, very professional and always solves my doubts, and their attention has been the best experience I have had compared to other insurance companies. 100% recommended, bilingual service for people who need attention in Spanish. (Original) Excelente servicio, muy Profesional y siempre resuelve mis dudas, y sus atenciones han sido la mejor experiencia que he tenido a comparacion con otras aseguranzas. 100% recomendado, servicio bilingüe para personas que necesitamos atencion en idioma español."

Savannah Blankenship

January 18, 2023

5  out of  5 rating by Savannah Blankenship
"Extremely professional, helpful and didn't rush with anything. hands down the best practice out there, thank you guys!!"

Yiyuan Liao

January 18, 2023

5  out of  5 rating by Yiyuan Liao
"Grace is super good and helpful. Highly recommend"

Jo-Anna James-Guidry

December 5, 2022

5  out of  5 rating by Jo-Anna James-Guidry
"He was very nice and helpful."

Miss Alicia

November 23, 2022

5  out of  5 rating by Miss Alicia
"I am still at WOW with my experience I had with State farm. I've been with them now for a couple months and they have done everything they can to make sure things are accurate and that they are meeting all my needs with my policy. Today was the first time though meeting with James and Grace. Grace was a doll but James really made me feel welcome. This year has been a tough year for me so wherever I go I expect fairness and kindness and James exceeded that. He told me he does this job because he likes to help people and you can truly tell. I feel really good and confident with them and honestly I don't have any regrets about switching car insurances. Thank YOU!"

JH Todd

November 17, 2022

5  out of  5 rating by JH Todd
"After decades with one company, I decided to switch coverage for my home and auto insurance. I researched various companies and settled on State Farm. I wanted a local agent and selected Grace Roberts based on proximity. Grace was very patient with me as I took months to continue researching and was finally ready to make the switch. I appreciate the way she stayed in touch with me as I was making this decision. She was very easy to work with and clearly explained my options."

Saeeda Haider

November 11, 2022

5  out of  5 rating by Saeeda Haider
"Madi impressed me with her professional skills. She handled everything from start to finish with courtesy, patience and knowledge and closed the entire transaction on my first phone call. Amazing! Thank You so Much Madi! Keep up the excellent work!"

Molly lynae

October 31, 2022

5  out of  5 rating by Molly lynae
"Great experience working with the team at Statefarm! As a new customer I was welcomed and taken care of promptly! I also appreciate how they check in to make sure I’m aware of my coverage plans and that I’m getting the best deals. It is evident they care about their customers and are eager to help/answer any questions I have! Thank you Statefarm for all the help and making the insurance process easy!"

Marina Eilers

October 20, 2022

5  out of  5 rating by Marina Eilers
"James was exceptionally helpful in geting my quote and was very patient with getting my first car!"

Arren Leung

October 14, 2022

5  out of  5 rating by Arren Leung
"James helped me with a new car insurance policy after I moved from California. Very quick and straight-forward, highly recommend!"

Mac Alex

October 13, 2022

5  out of  5 rating by Mac Alex
"Just moved to Seattle area. James provided professional service with quick response, helping us get policy we need online and saving us a lot of time. The communication was smooth and pleasant. Great experience!"

Jason Kendrick

September 22, 2022

5  out of  5 rating by Jason Kendrick
"Very helpful when finding out exactly what my insurance covers and what more they have to offer."

joo woo

September 18, 2022

5  out of  5 rating by joo woo
"James gave me so many info that I need to know as a person who is new to this area. And really nice and patience."

Smidgeon Pigeon

September 8, 2022

5  out of  5 rating by Smidgeon Pigeon
"Madi was super helpful and personable! I had to call twice to sort some unexpected happenings and Madi made the part that involved insurance as frictionlessless as possible. Thank you!"

Prajakta Andhale

September 2, 2022

5  out of  5 rating by Prajakta Andhale
"It was great to talk to James Roberts and it was very smooth, hassle free process to buy renter insurance from him."

Il Yoon Jung

August 11, 2022

5  out of  5 rating by Il Yoon Jung
"James Robert provides very quick and kind service. His email replies are really fast, and the progress of the work also goes up significantly with the replies. And he doesn't complicate payment and makes my all tasks easy. I was really satisfied."

Jason Chong

August 11, 2022

5  out of  5 rating by Jason Chong
"Had a great experience getting auto and renter's insurance with James. He was very friendly and patient and took the time to explain all the details. Highly recommended!"

Alycen Lotsoff

August 1, 2022

5  out of  5 rating by Alycen Lotsoff
"My guess is that I have spent YEARS with at least 3-4 other car insurance companies before I found James, at State Farm, and I have every intention to stay with the company for at least as long as he is employed. I have found my "guy." I really think of James as a best friend I have never met and that he truly cares about me and my wellbeing. There is something more personable about James that I never felt with other companies or agents which shows up in the expert way James takes care of his clients. James is always professional, which makes his personal attention to detail more exceptional. Meaning, he actually cares if what he promised me is happening or not and how my life has been going since the last time we spoke. It is so refreshing to feel supported by an insurance agent I actually trust. Thanks for being awesome, James!"

Peter Winfield

July 28, 2022

5  out of  5 rating by Peter Winfield
"While in the processing of buying a new car last year I needed to get full coverage, and State Farms came through for me! I was assigned to Grace Roberts office, and they have been very helpful. Just a few months later, I moved into a new place and needed a new renter's insurance policy. James and State Farm were there to help, and got me the coverage and documentation I needed right away!"