
State Farm® Insurance Agent Grace Roberts
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kylee Richardson
August 29, 2025
"The office staff was easy to reach and reliable and Madi was very helpful through it all! Highly recommend!"
"Thank you, Kylee! I'm happy to know that our office staff was accessible and dependable for you. Madi will be delighted to hear about your appreciation! We’re always here to assist with any of your insurance needs."
Mighty Sanchez
August 29, 2025
"Bristol took really care of me and made sure i understood what type of renters insurance I need."
"Thank you, Mighty Sanchez! I'm glad to hear that Bristol helped you with your renters insurance. Our team is here to make sure you feel informed and supported. If you have any more questions or need help, just let us know!"
Mildred Ikeya
August 28, 2025
"Madilyn was so helpful and resourceful.She took her time to explain what each item meant, and even went a step further to coordinate with the mortgage and escrow company on my behalf.She made sure I settled for a price within the budget .I recommend her and the State Farm company.Thank you."
"WOW Mildred, THANK YOU for the amazing feedback! I'm delighted to hear that Madilyn was able to assist you so effectively and coordinate with the mortgage and escrow company. Your recommendation means a lot to us. If you need anything else, you know where to find us!"
Austin Rockney
August 26, 2025
"Bristol gave me a call, and even tho I ended up not buying a policy Bristol was very helpful and thorough with all my questions when comparing rates!! Would definitely recommend working with him to anyone due to his professional presence and depth of knowledge!! Thank you again!!"
"Austin, thank you for your wonderful feedback! I'm glad Bristol could assist you with your questions and provide a professional experience. If you ever have more questions or need assistance in the future, feel free to reach out. We’re here to help!"
Yong ha An
August 25, 2025
"Paul managed to land me on State Farm insurance. He explained all the policies well and helped me find the best policy. All of the agents were kind and warm. I highly recommend working with them."
"Thank you, Yong ha, for your fantastic review! I'm delighted to hear that Paul was able to assist you in finding the best policy and that our team made you feel welcome. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to reach out anytime. We're here to help!"
a krevus
August 22, 2025
"My family and I came to Seattle area back in 2021 and was referred Grace Roberts via my San Diego State Farm agent. There were a couple to choose from, and I noticed that Grace had an outstanding review. And not only that, Grace's mom had been in the same business before retirement. I decided to give it a try. Madi Malmborg is the office manager at this agency. Unlike the some other insurances I've experienced, I could never reach a real person, or, I had to leave multiple phone messages before I can talk to someone. Grace & Madi were reachable, very spontaneous, knowledgable, and if uncertain of anything at the moment, I'll get a follow up without feeling "hanging there for answers". Through this four years, we've gone through adding young student drive behind the wheels, family acquaintances that came to Washington as a foreign student who needed a car and of course auto insurance coverages, weekend midnight "hit and run" by someone else which eventually caused the new vehicle to be totaled... Madi was on top of it with us, taking care of all the after math without forgetting to keep us informed, reminding us what should be kept in mind as well as what to look out for, and what to look forward to. They leave ZERO loose end. I would not hesitate to either refer them to a friend nor will I have any inner debates whether to give them a 5 star review or not. A BIG 555555 star review, definately Thank you #GraceRoberts Thank you #MadiMalmborg With appreciation & best wishes AK"
"Thank you for the review, AK! We're glad our office has been your reliable support over the years. It's great to know you feel informed and well taken care of! Your trust means a lot to us! If you need anything else, just reach out! Glad to have you with us :)"
Bruce Hansen
August 22, 2025
"My agent Bristol Hansen was very helpful and informative, i look forward working with him to cover all of my insurance needs."
"Thank you, Bruce! I'm happy to hear that Bristol was able to assist you effectively. We're committed to providing excellent service for all your insurance needs. If you have any questions or need further assistance, feel free to reach out anytime!"
Alan Packer
August 21, 2025
"Really great to work with. I appreciate how friendly and responsive Grace and her team are, but even more than that I appreciate how proactive they are - they regularly reach out to see how I'm doing and whether anything has changed, and Grace schedules an annual review to look at our insurance needs all up. This isn't just to upsell me - they've often found things I no longer need and have been able to reduce my premiums."
"Thank you, Alan! I'm so happy to hear that you value the proactive approach we take. It's wonderful that the annual reviews have been beneficial in adjusting your insurance needs and even reducing your premiums. If you ever have more questions or need assistance, feel free to reach out anytime!"
Sreyphon Ludwig
August 19, 2025
"I’m have good experience she very nice to have conversation with I’m happy"
"Thank you, Sreyphon! I'm glad you had a good experience. Let me know if you need anything else."
Sitong Liu
August 18, 2025
"Bristol helped me on the phone he is helpful"
"Thank you for the shoutout, Sitong Liu! We’re thrilled that Bristol supported you with your insurance needs. Your support truly inspires us, and we look forward to assisting you again soon. Contact us if you need anything else!"
Peng Gao
August 18, 2025
"Bristrol helped me on a renters insurance. He is helpful and professional! Good experience!"
"Thank you, Peng Gao! I'm happy to hear that Bristrol provided you with helpful and professional service for your renters insurance. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Ariana Lau
August 12, 2025
"James was very easy to talk to. He's exceptionally friendly, patient, and not pushy at all. I would recommend him."
"Ariana, thank you so much for your wonderful feedback! I'm really happy to hear that James made your experience so positive with his friendly and patient demeanor. Your recommendation means a lot to us! If you need anything else at all, please feel free to reach out anytime!"
Chance Gallo
August 11, 2025
"I've been with this agent for nearly five years and I know some factors are out of their control, but the continuous price increases are so unbearable at times. I talk to one rep and told one price, then when my bill comes out it's higher. I call and they say well it's out of our control or that person doesn't work here anymore. My bill just keeps going up, despite a perfect driving record."
"Hi Chance, thank you for your continued loyalty over the past five years! I understand how frustrating ongoing price increases can be, especially when they don’t align with your expectations. I hope our call today helped and while some factors impacting pricing are beyond our control, please know that we remain committed to supporting you and providing the best service possible. If there’s anything more we can do or if you have any further questions, don’t hesitate to reach out. We appreciate your feedback and the opportunity to serve you."
Yukang Zhang
August 7, 2025
"Madi is really helpful for everything, she patiently goes through every detail of my policy and answered all my questions! I’ve been with Robert’s insurance agency for 3 years, every time I reach out for some help about property insurance, car insurance, accident claim, Madi always responds very fast and efficient."
"Thank you for your feedback, Yukang! I'm glad Madi has been helpful to you. It's good to know our team has provided efficient service. We're here for any insurance needs you may have. Thanks for being part of our community!"
Aaron S
August 7, 2025
"Great customer service. Very happy with the service I received."
"Thank you so much, Aaron. We appreciate your positive feedback regarding the service you received. Our team is committed to delivering excellent customer service, and your input is invaluable to us. Please let us know if there is anything further we can assist you with."
Yanting Cao
July 30, 2025
"Very patient and professional team. Really appreciate."
"Thank you, Yanting Cao! We're glad our team's patience and professionalism positively impacted your experience. We appreciate your kind words. If you need anything else, feel free to reach out!"
tariq siddiqui
July 29, 2025
"I’ve been with Grace and James Roberts for a few years now and they’ve always been great to work with. Super helpful and easy to talk to whenever I have questions. I recently switched to a new car and they made the whole process really smooth. They explained everything clearly and helped me update my policy quickly without any hassle. Really appreciate their support over the years—definitely recommend them if you’re looking for good, reliable insurance agents."
"Thank you, Tariq! I’m truly touched to hear that we have been able to provide you with such helpful and smooth service over the years. It’s heartwarming to know that your recent car switch went off without a hitch. We genuinely appreciate your recommendation and want you to know that we are always here to support you with any questions or needs you might have. Thank you for choosing us on this journey!"
Alex Doubleday
July 19, 2025
"I can't speak highly enough of my experience with James here. He is extremely responsive and helpful. I was able to get great coverage tailored to my needs and it ended up being a great deal. Great local agency!"
"Thank you for your review, Alex! We're happy that James provided quick and helpful service and that you found good coverage at a fair price. We appreciate your support and are here for your future insurance needs!"
Felicia Prieto
July 15, 2025
"Bristol at State Farm is an exceptional insurance agent! They took the time to understand my needs, offering tailored solutions for auto, home, and life insurance that saved me money without compromising coverage. Their professionalism, quick responses, and clear communication made the entire process seamless. The team was always available to answer questions and handled everything with care. I highly recommend Bristol to anyone seeking a reliable and trustworthy insurance agent!"
"Thank you for your feedback, Felicia! I'm pleased to hear that Bristol delivered excellent service and effective solutions for you. It's wonderful to know that the team's professionalism and prompt responses contributed to a seamless experience. We truly value your recommendation and are always here to assist you whenever you need us!"
Paul J
July 10, 2025
"Grace and James Roberts are the gold standard in insurance service. Their unmatched trust, communication, empathy, knowledge, and care make them truly exceptional. From day one, they took the time to understand our auto and home insurance needs, clearly explained our options, and made sure we felt confident every step of the way. Their responsiveness and attention to detail gave us peace of mind we didn’t think was possible with insurance. They deliver next-level service and trust—not just selling policies, but building lasting relationships. We’re beyond grateful to have them as our agents and recommend them without hesitation. Grace and James, thank you for everything!"
"Thank you so much, Paul! We are genuinely touched to hear about your positive experience with us! We truly strive to build lasting relationships, and your recommendation means the world to us. If there’s ever anything else you need, please don’t hesitate to reach out. We're here for you!"
Xiangjie Li
July 6, 2025
"Great service, professional and heartwarming"
"Thank you, Xiangjie! I'm delighted to hear that you found our service both professional and warm. We aim to create a welcoming experience for all. If you ever need assistance, don't hesitate to get in touch!"
Joon Chang
June 25, 2025
"James has been a great asset for my family in all of insurance needs. He was/is always available to answer any questions that we have and he was always on point with facts that we need to consider to make an informed decisions. We enjoyed service so much that I introduced my brother to him and now he has insurance policies too. Thank you for great services!!"
"Hello Joon, Thank you for your valuable feedback. We are pleased to hear that James has effectively addressed your family's insurance needs. It is commendable that you found our service satisfactory enough to recommend it to your brother. We greatly appreciate your trust and support. Should you require any further assistance, please do not hesitate to contact us. Best regards, [Your Name]"
Ignatius Setiadi
June 19, 2025
"Madi did a great job reviewing my insurance coverage and pointing out where I could save and where the coverage gap was. I have been very happy to have Grace Roberts as my State Farm Insurance Agent as they have always been very responsive and helpful for my needs."
"Hey Ignatius! Thanks a ton for your awesome review! 🎉 So stoked to hear that Madi had your back with your insurance coverage and pointed out some sweet savings. It’s amazing to know you feel supported by our crew! If you’ve got more questions or need anything else, don’t hesitate to hit us up anytime. Thanks for choosing us! 🙌"
Doug Kimura
June 18, 2025
"Maddie is outstanding with her positive customer demeanor and knowledge of the products she represents. She is very accommodating and works extremely well with people like myself who have only a basic understanding of insurance. She is definitely a huge asset to her firm. I sincerely wish her the best!!"
"Thank you so much for your wonderful review, Doug! We're thrilled to hear that Maddie has been so helpful and accommodating. Her dedication and expertise really shine through, and we’re so grateful to have her on our team. If you ever have more questions or need assistance, don’t hesitate to reach out. Thanks for choosing us—we truly appreciate it!"
Nathali Dreher
June 10, 2025
"The service was great, and they resolved my request pretty quickly :)"
"Thank you, Nathali! I'm thrilled to hear that you appreciated our service and that we were able to assist you promptly. We're always available to support you with any insurance needs. Please let us know if there's anything more we can do for you!"