Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Jeffery Chen

September 22, 2023

5  out of  5 rating by Jeffery Chen
"Excellent, convenient, and great customer service. My agent Madi Malmborg was really nice and responded to my phone call and email very quickly. She is very enthusiastic, positive, patient, and efficient. Finding ways to get additional discounts for me. Deal with my claims very quickly and follow up with my claims really often to make sure I don't have any questions or concerns and make sure I am being taken care of. She is very professional and took the time and explain my policy and all the details with me clearly and patiently. I really recommended my agent Madi Malmborg. She is really awesome!"

Dayton Sloan

September 20, 2023

5  out of  5 rating by Dayton Sloan
"Madi was very helpful with our renters insurance. She made the process go very smoothly. Thanks for all your help!"

Vincent U

September 14, 2023

5  out of  5 rating by Vincent U
"I recently worked with James and he was a phenomenal sales manager. He was super friendly and responsive to all my inquiries and made the process very streamlined. Highly recommend to anyone looking for insurance."

Gracie Thomsen

September 11, 2023

5  out of  5 rating by Gracie Thomsen
"This insurance branch was extremely helpful, friendly, and supportive. Would 10/10 recommend them, it was a great experience!"

Bing Wu

September 10, 2023

5  out of  5 rating by Bing Wu
"I recently had the opportunity to interact with Kelsy. Her professionalism and dedication to her clients are truly commendable. She took the time to explain the intricacies of different policies, ensuring I had a clear understanding of each one. Kelsy went above and beyond to help me find the best deal, demonstrating a genuine concern for my needs. Even though I ultimately chose another insurance company, my experience with Kelsy was extremely positive. Her expertise and customer service have left a lasting impression on me, and I plan to revisit State Farm for my auto insurance renewal in six months. I highly recommend Kelsy for anyone seeking comprehensive and personalized insurance guidance."

PJ Mendiola

September 6, 2023

5  out of  5 rating by PJ Mendiola
"I am exceptionally happen with my experience working with Grace Roberts. I needed renters insurance and she made my experience as easy as possible. I highly recommend anyone looking for renters insurance. In the Redmond, WA area some management companies are now requiring $300,000 personal liability insurance. And StateFarm was able to explain everything and get me the best deal possible. I really appreciate such amazing customer service. I’m now team State Farm!"

kathleen shoemaker

August 8, 2023

5  out of  5 rating by kathleen shoemaker

Miranda Gendreau

August 2, 2023

5  out of  5 rating by Miranda Gendreau
"This State Farm Agency is one of the best I've worked with! James Roberts was super helpful by explaining my policy and finding ways to get additional discounts. Would highly recommend!"

Christian Coviello

August 1, 2023

5  out of  5 rating by Christian Coviello
"I worked with both James Roberts and Kelsy Berge, and both were highly responsive and incredibly professional. Highly recommend the service at this agency."

Melissa De La Fuente

July 28, 2023

5  out of  5 rating by Melissa De La Fuente
"Getting a quote for renters and auto insurance with James was very easy. Much better than dealing with getting a quote online. He was very helpful in explaining the different options available to me and when I decided to purchase the policies he took care of everything quickly and made sure I had all the documents I needed. They are very responsive and I know that I will be well taken care of."
Profile photo of Robert Fuller

Robert Fuller

July 26, 2023

5  out of  5 rating by Robert Fuller
"I worked with James Roberts, who is one of the owners, and he was knowledgable and I bought a good policy. I highly recommend."

Nick Poborsky

July 14, 2023

5  out of  5 rating by Nick Poborsky
"Kelsy and Grace were very helpful with this entire process. Simple and stress free. Thank you so much!"

Frank L.

July 12, 2023

5  out of  5 rating by Frank L.
"Super friendly team and overall great experience! Very transparent as well!"

Ahmed Ella

June 22, 2023

5  out of  5 rating by Ahmed Ella
"Absolutely a great customer service and support.they all were awesome and helpful. Grace Roberts is awesome. Thanks again."

Kaylon Wheeler

June 16, 2023

5  out of  5 rating by Kaylon Wheeler
"Professional, friendly, and communicative. Great service!"

Frank Minamino

June 16, 2023

5  out of  5 rating by Frank Minamino
"Admirable experience - By far the best experience that I have had with an insurance agent. James was very personable & made this entire process seamless without any sense of doubt. He prioritizes the customer above all else & it shows. Tells you everything that you need to know & then some if you need. A true problem solver that cares about the customers well-being. This place exceeds the standard for their customers & potential customers. They get stuff done in a timely manner with great communication & expectations. I was inspired by the integrity & sympathy above all else. I wouldn’t want anyone else taking care of my insurance policies. Thanks James!"

Sarah Blue

June 16, 2023

5  out of  5 rating by Sarah Blue
"Thank You Madi for adding a new car to my policy, making sure I was getting all the discounts I qualified for and being super friendly and knowledgeable."

Ben Merrill

June 15, 2023

5  out of  5 rating by Ben Merrill
"Kelsy was very helpful in answering all the questions I had! I'd recommend her to anyone looking to make this an easy process."

Dhairya Patel

June 15, 2023

5  out of  5 rating by Dhairya Patel
"Madi was really helpful for my car and renters insurance and got me the best coverage at great price."

Kyle Hansen

June 13, 2023

5  out of  5 rating by Kyle Hansen
"Kelsy helped me quickly set up an auto insurance policy for a new vehicle. She is very professional, made the process easy, and gave me a great rate!"

Ursula Paddison

June 5, 2023

5  out of  5 rating by Ursula Paddison
"James at Grace’s office helped me navigate my insurance policy seamlessly and made sure I got maximum coverage possible."

Kim #

June 2, 2023

5  out of  5 rating by Kim #
"Very patient and informative! Amazing customer service with a smile in his voice!"

Ashley Miranda

May 18, 2023

5  out of  5 rating by Ashley Miranda
"They are a pleasure to work with! James and his wife are very friendly, understanding and very patient. There was a language barrier between James and my mother since she doesn't speak english very well but James was very understanding and patient with her and I couldn't be more happy with their service, thank you!"

Suzi Glover Insurance Agency

May 6, 2023

5  out of  5 rating by Suzi Glover Insurance Agency
"Kelsy from Grace's office is great! Helped us with a customer relocating from her office to Arizona. We were able to get their auto insurance in place quickly and accurately!"


May 4, 2023

5  out of  5 rating by KEREN LACOURSE
"Such a refreshing experience with State Farm! When I call, they answer and they are very attentive to my questions and needs. I switched from a provider that has been the opposite experience. Grace and Madi have provided an excellent customer service experience. I have auto, home and a renter’s policy with them, and highly recommend State Farm! Thanks again, Keren LaCourse"